At Exornosi, we know things don't go as planned at times. In the Return and Refund Policy, conditions for accepting returns and refunds have been clearly spelt out so that everything remains transparent and straightforward.

Return conditions

For something to be returned, it should:

• Be in its original condition, unworn, and not damaged.
• All tags and original packaging should accompany the return.
• Should be returned within 24 hours after delivery.

If returns do not meet the requirements, they will not be accepted.

How to make a return

To return a product, email us at [email protected] with the order details and reason for the return. After approval, we will guide you on how to return the product. Return shipping cost is the responsibility of the customer unless the item was wrong or defective.

Refund process

Bank transfers are used as the mode for all refunds. On receiving the return item, after inspecting, we will send you an approval status regarding the refund. Should it be approved, we'll need your banking details for transferring the refund into your account. Please note that the time between when you ordered and the credit appearing in your account may vary from 7–10 working days.

Orders and payments

We only receive cash-on-delivery (COD) payments on all orders; hence, if a refund arises, it shall be through a bank transfer process.

Compliance with Hong Kong laws

All the procedures used in these returns and refunds policy are in tandem with the provisions of the Personal Data (Privacy) Ordinance (PDPO) in Hong Kong in handling your private information.

Please do not hesitate to contact us at [email protected] for queries or assistance.